Frequently Ask Questions
What do I do if my game arrived damaged or missing components?
Open a support ticket here and we’ll get you sorted.
Can I apply multiple coupon codes to a single order?
Sorry, nope! Limited to one coupon / gift certificate per order.
I am an international customer, do you ship international and how do I get a shipping quote?
We do! You have find specifics here.
I haven’t received my order confirmation email, what should I do?
Click here and we’ll send you another.
How do I use my Board Game Bucks?
Add the items(s) to your shopping cart and at check out apply the Board Game Bucks in the Coupon section.
Will you hold my order for “Out of Stock” items?
No but you can add it to your wishlist and we’ll notify you when it’s back in stock!
Do you accept phone, fax or mail orders?
At this time we only accept online orders.
I was charged multiple times for a single order, what do I do?
Open a support ticket *here* and we’ll sort it out.
I don’t like the game I ordered, can I return it and get a refund?
Yes. Learn more on our “Returns” page.
Do you have a Brick and Mortar store?
We do not. We like the idea though! Maybe sometime in the future.
Do you have additional board game questions? Visit our contact page and we’ll get you squared away!